A shared technical picture
The relevant application and database context, current issues, access needs and dependencies.
All services
TREENODES SERVICES
Database & technical support
We support software and databases as operational needs change. That can mean investigating a technical issue, improving an existing workflow or carrying a new request from analysis through implementation. Support arrangements are agreed around the system and the work required.
Discuss technical support
THE WORK
What the engagement can include
We agree the deliverables around your system, priorities and scope.
Agreed fixes and changes
Investigation, database work and software improvements, prioritised against business needs.
Clear support arrangements
Defined scope, communication, priorities and response arrangements, with useful records of completed changes.
WHEN TO START
A useful fit when…
- An existing application or database needs investigation or maintenance.
- Your team needs technical continuity alongside new development requests.
- A system needs improvements while people continue to rely on it.
THE APPROACH
How we work through it
- Review the system, available documentation and the issue or request with its operational owner.
- Agree priorities and a safe approach to investigation, changes and validation.
- Implement the agreed work and use what is learned to guide maintenance and subsequent requests.
PROJECT EXPERIENCE
See the work in practice
Infinitely Big
Analysis, architecture and frontend and backend development, with ongoing database and technical support, new requirements and implementation.
2View.COM
Analysis, architecture and complete website and backend development, with continuing technical support.
LET’S TALK
What would you like to build or improve?
Tell us about the system, the people using it and what needs to change. We usually reply within two working days with a practical next step.